Walking into a new dental office for the first time can feel a bit nerve-wracking, especially if it’s been a while since your last visit. If you’re searching for a dentist in Brentwood, understanding what happens during your first appointment can ease those jitters and help you feel more prepared. At Ackerman & Towson Dentistry, Dr. Eric Towson, Dr. Vignish Madisetty (Dr. Viggy), and Dr. Jow create a welcoming environment where your comfort comes first.
Your initial visit sets the foundation for a lasting relationship with your dental team. Think of it as a getting-to-know-you session where the focus is on understanding your needs, concerns, and goals for your oral health—not just poking around your mouth with sharp instruments.
Before You Arrive: What to Bring
A little preparation goes a long way in making your first visit smooth and efficient. You’ll want to gather a few important items before heading to the office:
- Your dental insurance card and a valid photo ID
- A list of current medications, including dosages
- Your medical history, including any conditions or allergies
- Previous dental records if you have them (though the office can often request these)
- A list of questions or concerns you want to discuss
Arriving about 15 minutes early gives you time to complete any necessary paperwork without feeling rushed. Many dental offices now offer digital forms you can fill out beforehand, saving even more time.
The Warm Welcome You’ll Receive
From the moment you step through the door, you’ll notice that choosing a dentist in Brentwood like Ackerman & Towson Dentistry means becoming part of a community that values personal connection. The front desk team will greet you warmly and guide you through any remaining paperwork. They’ll verify your insurance information and answer billing questions upfront, so there are no surprises later.
You’ll then meet the dental team who’ll be working with you. Whether you’re seeing Dr. Towson, Dr. Viggy, or Dr. Jow, each brings their own approachable style while sharing the same commitment to excellent, compassionate care.
Your Comprehensive Initial Examination
Once you’re settled in the treatment room, your dentist will begin with a thorough examination. This isn’t about finding everything wrong—it’s about understanding the current state of your oral health so they can help you maintain or improve it.
Medical and Dental History Review
Your dentist will discuss your medical history in detail, asking about previous dental experiences, current health conditions, medications, and any concerns you’re experiencing. This conversation helps them understand how your overall health connects to your oral health. If dental anxiety is something you deal with, this is the perfect time to mention it—the team at Ackerman & Towson Dentistry offers solutions to help you feel comfortable.
Visual Examination
Dr. Towson, Dr. Viggy, or Dr. Jow will carefully examine your teeth, gums, and entire mouth. They’re checking for cavities, gum disease, oral cancer signs, bite issues, and other concerns. This examination is gentle and thorough, and your dentist will explain what they’re seeing as they go along.
Digital X-Rays
Most first visits include digital X-rays, which provide a detailed view of what’s happening beneath your gums and inside your teeth. These images help detect problems that aren’t visible during the visual exam, like cavities between teeth or issues with tooth roots. Digital X-rays expose you to significantly less radiation than traditional film X-rays and provide instant results.
Oral Cancer Screening
Every comprehensive exam includes an oral cancer screening. Your dentist will check your lips, tongue, throat, and other soft tissues for any unusual changes. Early detection saves lives, and these quick screenings provide important peace of mind.
Professional Cleaning During Your Visit
Depending on your oral health status, your first appointment might include a professional cleaning with one of the skilled dental hygienists. This cleaning removes plaque and tartar buildup that regular brushing and flossing can’t eliminate.
The hygienist will use specialized tools to clean each tooth thoroughly, paying special attention to areas where plaque tends to accumulate. If you have sensitive teeth or gums, let them know—they can adjust their technique or use desensitizing agents to keep you comfortable. After scaling away buildup, they’ll polish your teeth to remove surface stains and leave your smile feeling smooth and fresh.
Understanding Your Treatment Plan
After your examination and cleaning, your dentist will sit down with you to discuss their findings. This conversation is collaborative, not dictatorial. Dr. Towson, Dr. Viggy, or Dr. Jow will explain any issues they found, recommend treatment options, and answer all your questions.
If you need additional care beyond basic preventive services, they’ll create a personalized treatment plan. This plan prioritizes treatments based on urgency and your individual needs. The team understands that dental services need to fit into your life and budget, so they’ll work with you to develop a schedule that makes sense.
For patients who need restorative work but feel anxious about dental procedures, the practice offers various comfort options to help you relax during treatment. Some situations might even benefit from emergency dentistry services if you’re experiencing pain or have an urgent issue that needs immediate attention.
Building a Relationship With Your Dental Team
One of the best parts about finding the right dentist in Brentwood is establishing a long-term relationship with professionals who genuinely care about your well-being. The team at Ackerman & Towson Dentistry takes time to understand your unique situation, from your oral health goals to your comfort preferences.
This relationship-focused approach extends to every aspect of care. Whether you’re visiting for general dentistry maintenance or bringing your children for family dentistry appointments, you’ll experience consistent, personalized attention that makes each visit feel less like a chore and more like checking in with people who care.
What Happens After Your First Visit?
Before you leave, the front desk will help you schedule your next appointment. Most patients benefit from cleanings and checkups every six months, though your dentist might recommend a different schedule based on your individual needs.
You’ll also receive information about proper home care, including brushing and flossing techniques tailored to your specific oral health situation. If you need follow-up treatment, the team will help you understand the timeline and what to expect at each appointment.
Trusted Dentist in Brentwood
Your first dental visit doesn’t have to be stressful. Learning more about Ackerman & Towson Dentistry can help you feel even more comfortable before your appointment. The practice’s commitment to patient-centered care means you’ll receive treatment that respects your time, addresses your concerns, and focuses on your long-term oral health.
Ready to schedule your first visit? Request an appointment with Dr. Towson, Dr. Viggy, or Dr. Jow and experience the difference that compassionate, comprehensive dental care makes. Your smile deserves a dental home where you feel valued, heard, and genuinely cared for.


